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科勝通軟件技術(shù)（上海）有限公司 誠(chéng)聘

發(fā)布日期：2005年06月03日
有效期：30天

　　科勝通軟件（Concerto Software）是全球知名的客戶(hù)聯(lián)絡(luò)中心解決方案提供商，是全球呼叫中心領(lǐng)域呼入和呼出技術(shù)發(fā)明者，在過(guò)去一年，通過(guò)一系列并購(gòu)，科勝通軟件不僅業(yè)務(wù)不斷增長(zhǎng)，產(chǎn)品和解決方案范圍也得到了顯著的擴(kuò)展。為了給中國(guó)客戶(hù)提供更及時(shí)周到的服務(wù)，科勝通軟件技術(shù)（上海）有限公司，特誠(chéng)聘以下技術(shù)人員，我們將為您提供具有競(jìng)爭(zhēng)力的年薪、全面的認(rèn)證培訓(xùn)和富有挑戰(zhàn)的發(fā)展空間。

POSITION: Concerto Solution Consultant
CITY: Beijing, Shanghai, Guangzhou and Hong Kong
REPORTS TO: Regional Account Executive and Technical Service Manager

KEY OBJECTIVE

　　Provide technical and functional technical Pre-sales and Post-sales support to prospective customers and partners while ensuring customer satisfaction with minimal supervision. Design and validate Concerto CIM (Customer Interaction Management) solutions, including advanced product concepts, customer business relevance and future product direction. Effectively present, communicate and demonstrate Concerto CIM solution to the customer. Maintain expertise in the latest product offerings, including competitive strengths and weaknesses.

SPECIFIC RESPONSIBILITIES

  • artner with Account Executive by providing the necessary support to compete effectively with key competitors
  • Develop, present and demonstrate Concerto CIM solutions to prospective customers based on detailed customer requirements.
  • Understand the dependencies on other Concerto and 3rd party components to develop complete solutions for customers
  • Support the development of customer workshops, pilots and proof-of-concepts
  • Be the recognised subject matter expert for CIM solutions, learn and maintain product knowledge and transfer knowledge to internal Account Executive and other relevant Concerto communities
  • Provide necessary input into RFP's
  • As an integral member of the sales team, contribute in detailed qualification of opportunities, formulation of strategies and technical approaches, plans for presales campaigns
  • As an integral member of the technical support team -project implementation at customer site

RELEVANT TRAINING & EXPERIENCE

Essential Non-Product:

  • 5-10 years of relevant experience or equivalent combination of education and experience
  • Successful Solution Consultant experience, selling and positioning Contact Center solutions
  • Excellent depth in subject matter area Concerto CIM
  • Excellent presentation and communication skills both written and oral, ability to communicate at all levels
  • Self-motivator with the ability to work independently (as required)
  • Very good project planning and time management skills
  • Strong leadership and mentoring skills
  • Degree level qualification or equivalent
  • English Language Fluency
  • Chinese Language Fluency: Mandarin (except HK), Cantonese (HK only)

Essential Product Specific:

  • Implementation experience in Call Center solutions
  • Experience with Concerto products - EnsemblePro, Spectrum and POS

Desirable:

  • Call Center technical experience - pre-sales and post-sales

KEY RELATIONSHIPS
Internal
Industry Sales and Solution Teams
Regional Product Leaders

External
Customers and Partners

聯(lián)系方式（只接受郵件或信件）：

郵件地址：Michelle.jiang@concerto.com

郵寄地址：（請(qǐng)注明應(yīng)聘）
科勝通軟件北京辦事處
北京東長(zhǎng)安街1號(hào)東方廣場(chǎng)西二辦公樓6層
郵編：100738

科勝通軟件技術(shù)（上海）有限公司
上海市盧灣區(qū)淮海中路300號(hào)香港新世界大廈2402室
郵編：200021
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