2009中國最佳呼叫中心入圍、獲獎企業(yè)：萬聲呼叫中心

2009/10/15

山東萬聲通訊實業(yè)有限公司
萬聲呼叫中心

　　山東萬聲通訊實業(yè)有限公司，成立于1993年1月，注冊資金4000萬元，現(xiàn)有員工1300余人。是一家專注于呼叫中心外包應用、呼叫中心運營管理、呼叫中心人力資源和咨詢培訓領域的服務提供商。擁有工信部批準的呼叫中心和信息服務全國運營服務資質。業(yè)務布局于全國，在國內建立了三個全資子公司，二十個分支機構。在山東、河南、廣西等省份建立了五大呼叫中心基地。

　　 16年來，萬聲通訊培養(yǎng)了一批作風嚴謹、業(yè)務過硬、經(jīng)驗豐富的專業(yè)人才；擁有豐富運營管理經(jīng)驗的管理團隊和實務經(jīng)驗的一線團隊。對CRM客戶管理、呼叫中心實務有著深刻的理解。持續(xù)為客戶提供專家級的服務。

　　 萬聲通訊所具備的專業(yè)能力及關鍵管理技術均為國際性企業(yè)所運用的最新觀念與最佳典范。在作業(yè)管理、質量管理、信息安全、風險防范等方面形成流程和機制，以高品質的專業(yè)服務贏得客戶之青睞，樹立起萬聲通訊優(yōu)質高效的服務口碑。

　　 萬聲通訊在全國各分支機構和五大呼叫中心基地的布局，能夠快速在全國范圍內調動其人力資源和技術優(yōu)勢，為客戶部署和提供性價比最優(yōu)的呼叫中心外包業(yè)務和人力資源解決方案，盡心盡力為客戶提供持續(xù)完美的應用服務體驗。以幫助我們的客戶創(chuàng)造更好的商業(yè)價值。
我們的服務理念是：為客戶提供優(yōu)質、361度貼切服務。我們的目標不僅僅滿足于客戶的滿意，更重要是提供361度的貼切服務，讓客戶從滿意到感動。

Welsend Co.Ltd., founded in January 1993 with registered capital of 40 million Yuan, is a service provider focused on call center outsourcing, call center operation management, call center consulting and human resources training. The company is currently staffed with more than 1,300 employees, and the qualification for call center operation and nationwide information service by Ministry of Industry and Information Technology of the People’s Republic of China. With three wholly owned subsidiaries, twenty branches and five call center bases in Shandong, Henan, Guangxi and other provinces, the business of company spreads all over the country.

In the past 16 years, a number of rigorous, competent and experienced personnel and teams grow in the company. With the deep understanding of CRM and call center practice, they can always provide expert and excellent service to customs continuously.

Welsend，equipped with core competence and know-how, keep pace with the development of the latest international management ideas and practice. The processes and mechanisms in operation management, quality management, information safety, risk prevention and HRM，build into the core competence of company gradually. The company wins customs hearts and sets excellent reputation in industry by specialized service of high quality.

The national wide branches and five call center bases of Welsend make it possible for the company to swiftly mobilize its human resources and technology strengths to deploy and provide the optimal call center outsourcing service and HR solution for the customers, giving its customers a continuous and perfect application service experience as much as it can. This helps our customers create greater business value.

Our service concept is: To provide customers with appropriate services of 361 degrees and high quality. Our goal is not only to guarantee customer satisfaction, but also to provide 361-degree appropriate services in order to win customers impression instead of satisfaction.