CTI論壇與Frost & Sullivan為您提供全面和專(zhuān)業(yè)的咨詢(xún)服務(wù)

2002/04/04

　　日前，CTI論壇（www.suckhoeday.com）與全球著名的市場(chǎng)調(diào)研和咨詢(xún)公司Frost & Sullivan(中國(guó)）簽定協(xié)議，正式結(jié)為戰(zhàn)略合作伙伴關(guān)系，共同為CTI、呼叫中心和CRM領(lǐng)域的投資商、設(shè)備商、運(yùn)營(yíng)商等相關(guān)客戶(hù)提供市場(chǎng)調(diào)研（產(chǎn)品、行業(yè)或地區(qū)），市場(chǎng)研究報(bào)告，投資和市場(chǎng)戰(zhàn)略咨詢(xún)等服務(wù)。研究范圍將涉及CTI、呼叫中心、CRM、視頻通信、統(tǒng)一消息、會(huì)議電話、VoIP、企業(yè)通信服務(wù)器、語(yǔ)音板卡、CT中間件、交換機(jī)、呼叫中心外包服務(wù)和電信增值服務(wù)等多個(gè)細(xì)分領(lǐng)域。

　　CTI論壇是定位于CTI、呼叫中心和CRM產(chǎn)業(yè)內(nèi)的中立性專(zhuān)業(yè)資訊網(wǎng)站。兩年多來(lái)，在致力于為業(yè)界客戶(hù)提供網(wǎng)站資訊服務(wù)的同時(shí)，還充分依托和利用網(wǎng)絡(luò)強(qiáng)大的信息和數(shù)據(jù)資源優(yōu)勢(shì)，積極開(kāi)拓包括咨詢(xún)、展會(huì)、培訓(xùn)、出版和評(píng)測(cè)等在內(nèi)的周邊業(yè)務(wù)。在咨詢(xún)業(yè)務(wù)中，相繼為多個(gè)投資商和來(lái)自歐洲、日本、韓國(guó)和美國(guó)等國(guó)家的呼叫中心運(yùn)營(yíng)商進(jìn)行了有關(guān)投資和進(jìn)入中國(guó)市場(chǎng)的咨詢(xún)服務(wù)，并于去年完成了對(duì)國(guó)內(nèi)呼叫中心市場(chǎng)的調(diào)研工作，出版了《2002中國(guó)呼叫中心產(chǎn)業(yè)發(fā)展研究報(bào)告》。

　　Frost & Sullivan是全球著名的市場(chǎng)調(diào)研和咨詢(xún)公司，定位于對(duì)電信、IT、醫(yī)藥、化工、重工業(yè)、電子、運(yùn)輸、航空航天、環(huán)保九大領(lǐng)域，及其中300多個(gè)細(xì)分行業(yè)領(lǐng)域進(jìn)行追蹤、分析和預(yù)測(cè)，每年出版多達(dá)500份市場(chǎng)和技術(shù)研究報(bào)告。這些報(bào)告激發(fā)業(yè)者新思想、協(xié)助企業(yè)規(guī)劃、支持投資分析，并為企業(yè)的戰(zhàn)略決策提供所需要的數(shù)據(jù)和資料。四十年來(lái)，F(xiàn)rost & Sullivan公司已成功地向世界50多個(gè)國(guó)家和地區(qū)的公司提供了服務(wù)，其高質(zhì)量的服務(wù)已為自己在300多個(gè)行業(yè)領(lǐng)域內(nèi)贏得了世界性的聲譽(yù)。

　　隨著中國(guó)加入WTO和電信增值服務(wù)市場(chǎng)的進(jìn)一步開(kāi)放，在未來(lái)的幾年中，將會(huì)有更多的投資商和廠商關(guān)注中國(guó)的CTI、呼叫中心和CRM市場(chǎng)。此次聯(lián)手合作，兩公司旨在通過(guò)發(fā)揮各自的資源優(yōu)勢(shì)，為客戶(hù)提供更加全面和專(zhuān)業(yè)的咨詢(xún)服務(wù)。

希望獲得專(zhuān)業(yè)咨詢(xún)服務(wù)或進(jìn)一步了解

Strategic Cooperation between CTI Forum and Frost & Sullivan

Currently, CTI Forum（www.suckhoeday.com） and Frost & Sullivan（China）, the International market research and consulting company, reached an agreement to form a strategic alliance to tap the Chinese market. Both sides will jointly provide market research and consulting services to investors, equipment providers and telecom carriers within the CTI, Call Center and CRM sectors in China.

The market research covers CTI, Call Center, CRM, Video Communication, Unified Message, Telephony Conference, VoIP, Enterprise Communication Server, Voice Card, CT Middleware, Switches, Call Center Outsourcing Service, Telecom value-added service and etc.

CTI Forum is a neutral professional website specializing in the market research and consulting within China's CTI, Call Center and CRM market. In the recent two years, CTI Forum is dedicated to not only providing web-based services to industry clients, but also actively cultivate other businesses including consulting, exhibition, training, publication and benchmarking and etc.

In the consulting services, CTI Forum has provided services to many investors and call center carriers from Europe, Japan, Korea, USA and etc, on the investment and market entry. Last year, CTI Forum completed the market research on Chinese Call Center and published the Chinese Call Center Industry Development Research Report later on.

Frost & Sullivan is a famous market research and consulting company worldwide specializing in the nine industries of Telecommunications, IT, Pharmaceutical, Chemicals. Heavy Industry, Electronics, Transportation, Space and Aviation, Environment protection, which is tracking, analyzing and forecasting over 300 sub-segmentations within these industries. Frost & Sullivan publishes more than 500 market and technology research reports per annum. The reports generated the new idea, assist the enterprises planning, support industry analysis, as well as provide the key data and materials for enterprise' strategy decision making.

Over the forty years, Frost & Sullivan has successfully offered services to enterprises and companies operating in more than 50 countries and areas around the world. It has established a worldwide reputation within more than 300 sectors due to the high quality services tailored.

With china's entry into WTO and further opening up of telecom value-added service market to the outside world, more and more investors and vendors will attach an increasing importance to the Chinese CTI, call center and CRM markets in the future. Based on the cooperation, two companies will take full advantages of both sides and provide professional market research and consulting services to the clients.

According to the cooperation, companies will jointly publish China Call Center and CRM Industry Development Research report before July 2002 shown as the first step of the long-term cooperation.

For more information,please contact us:

CTI Forum (www.suckhoeday.com)
Address: 513 Room,No.20 Xinde Street,Xicheng District,Beijing,China 100088
Tel: +86 10 82012787 82079677
Fax: +86 10 62041062
Email: cti@ctiforum.com

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