天芝－敏迪通訊有限公司 誠聘
發(fā)布日期：2008年03月28日
有效期：30天
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敏迪網(wǎng)絡(luò)是一家國際化的電訊設(shè)備供應商，它在實現(xiàn)語音數(shù)據(jù)集成方面始終處于國際領(lǐng)先地位。公司成立于1973年，總部位于加拿大首都渥太華（Ottawa）市。在過去的三十年中，敏迪公司不斷推陳出新，產(chǎn)品從居世界領(lǐng)先地位的商用通訊系統(tǒng)、網(wǎng)絡(luò)化的語音和數(shù)據(jù)產(chǎn)品、計算機電話集成（CTI）方案、信息處理系統(tǒng)、公網(wǎng)交換設(shè)備到新一代企業(yè)IP綜合業(yè)務系統(tǒng)，以及全套的呼叫中心解決方案。敏迪通訊產(chǎn)品在業(yè)界具有很高的知名度，在北美和歐洲具有廣泛的、忠誠度極高的客戶群。為配合中國通訊市場的發(fā)展，敏迪公司于1994年在天津經(jīng)濟技術(shù)開發(fā)區(qū)合資成立了天芝－敏迪通訊有限公司，引進先進的技術(shù)和管理經(jīng)驗，全面負責敏迪產(chǎn)品在中國市場的推廣、研發(fā)、銷售和售后服務。在十幾年的發(fā)展中，公司憑借不斷推出的尖端通訊產(chǎn)品及完善的客戶支持服務體系，擴大了市場份額，保持了旺盛的企業(yè)生命力，成為中國大陸地區(qū)首屈一指的尖端通訊設(shè)備制造商，并且通過遍布全國各大城市的代理銷售公司和客戶服務中心，更便捷、迅速地服務于廣大中國用戶。
公司網(wǎng)頁：www.mitel.com.cn
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招聘職位： 售前工程師-北京
Support Engineer
Assist the business development manager or
the regional sales manager in recruiting and
supporting the new channels
Assist the business development manager or
the regional sales manager in identifying the
opportunities for new business segment and provide
meaningful solutions and proposals to the customers
to accelerate the closing of the deal
Ensure timely resolution of customer issues
by responding with answers to technical questions
or referring issues to other more technical
or more experienced support partners.
Ability to response to tenders, construct and
conduct the sales training, make product demonstration
and presentations successfully and independently
Writing successful case, application note as
well as solution note
Proof reading translated technical material
Maintain and expand working knowledge of current
and pre-released Mitel products and solutions,
as well as their integration and methods of
support delivery , assist in the field trial
when necessary
Providing technical support to Mitel/TMTC's
dealers for the existing range of Mitel products.
This applies to all aspects of the delivered
product and involves providing telephone support,
remote access, lab investigation and customer
site visits.
Efficiently managing the problem escalation
and resolution process from dealers throughout
the country by agreeing problem priorities as
per defined criteria and ensuring that issues
are progressed and addressed in accordance with
Mitel/TMTC processes and time scales
Solid report to the Regional Sales Manager
and Dotted report to the Technical Support Manager.
The successful candidate should have
Minimum three years experience working as presales
support in telecom/IT industry
Excellent organization, communication, presentation,
project management, negotiation and problem
solving skills.
The ability to analyze and determine the most
effective method of problem resolution by utilizing
applicable resources when needed
Extensive knowledge in telecom, enriched LAN/WAN
knowledge is a solid plus
System integration working experience is an
advantage
Having good technical knowledge about Internet,
Server, VoIP as well as voice telephony
Bachelor degree in Engineering (Telecom, Electronics,
Computer Science) or equivalent
Enthusiastic and result oriented
Willing to travel
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聯(lián)系方式：
應聘簡歷，請發(fā)送至： tmtc_hr@mitel.com.cn
